Effective from 25th August 2026

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Service Standards & Access to Work Compliance

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ERS Taxi Service® provides transport coordination services for Deaf and disabled clients, including Access to Work funded travel, self-funded travel and corporate travel.

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We aim to provide a reliable, professional and accessible service while ensuring that journeys are arranged in accordance with the applicable funding and payment arrangements.

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Where journeys are funded through Access to Work, the requirements and limitations of the client's Access to Work award will apply.

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Does Access to Work fund premium or executive vehicles?

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Access to Work funding covers necessary travel only.

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It does not guarantee or approve premium, executive or luxury vehicle tiers, such as Uber Comfort or Uber Exec.

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Although premium services may occasionally appear within a client's award amount when checking prices independently, Access to Work does not approve premium tiers as a standard or guaranteed service.

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Why ERS cannot guarantee premium tiers

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ERS Taxi Service® is a VAT-registered company and must ensure that journeys are:

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• Compliant with applicable Access to Work requirements where AtW funding is being used
• Financially viable once VAT and operating costs are applied
• Delivered consistently across clients

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For app-based providers such as Uber, vehicle availability and pricing fluctuate in real time. For this reason, ERS cannot guarantee premium or executive tiers on a contractual basis.

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How ERS maintains service quality

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Where a higher and more consistent standard of service is required, ERS may offer:

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• Vetted providers with agreed service standards, or
• ERS in-house driver services, subject to availability, using branded vehicles and drivers managed directly by ERS

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These options allow ERS to provide reliability, accountability and consistent standards where appropriate.

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Where Access to Work funding is being used, the availability of these options will also depend on the requirements and funding arrangements of the client's Access to Work award.

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Client Preferences

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We always listen to client preferences and do our best to accommodate them where possible.

However, preferences cannot override:

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• Access to Work funding rules, where applicable
• VAT obligations
• Availability of suitable transport
• The terms and conditions of third-party transport providers
• ERS's responsibility to operate fairly and sustainably for all clients

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For self-funded and corporate clients, transport options may be arranged according to the agreed service and payment arrangements.

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